SUPPORT
Help from the people who built it.
No ticket queue, no chatbot maze. Email or call, and a founder — someone who actually built the thing you're asking about — replies within one business day.
HELP YOURSELF
Cerros for Amazon
What the Amazon Selling Partner integration connects, which Brand Analytics reports it turns into dashboards, and how your data is kept private.
Connector map
Every system Cerros can connect — marketplaces, distributors, retail, advertising, ERP — and what each one brings in.
Trust & Security
How data is isolated, encrypted, and handled — including our Amazon SP-API data-protection commitments.
Platform & App Privacy Policy
How we collect, process, store, and delete data across the platform and its connectors.
Data Deletion Instructions
What is deleted automatically when you disconnect a connector — including Amazon — and how to request everything else.
The CPG Data Glossary
Plain-English definitions for the metrics and jargon of CPG, retail, and marketplace data.
GET A FASTER ANSWER
When you write in, include the brand workspace you're on, the connector or report in question, and — for data issues — the date range where the numbers look wrong. That's usually everything we need to answer in one round trip.
AMAZON SELLING PARTNERS
You can manage or revoke the Cerros authorization any time in Seller Central under Apps and Services → Manage Your Apps. Disconnecting starts automatic deletion of your Amazon data — Data Deletion Instructions explains exactly what happens and when.